Return Policy

At VÊTEMEN, we understand that sometimes returns and exchanges are necessary. We do not accept returns or provide refunds for any products purchased from our store, except in cases where the item received is defective or damaged upon arrival. We want to ensure that our customers have a hassle-free shopping experience and are satisfied with their purchases. Therefore, we have implemented a comprehensive refund policy to address any concerns you may have.

1. Eligibility for Refunds:

If you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:

  • The item is in its original condition, unworn, and with all tags attached.
  • The request for a refund is made within 7 days of receiving the item.
  • We will request photographic evidence of the damage to process a replacement or issue a refund.

2. Refund Process:

To initiate a refund, please follow these steps:

  1. Contact our customer support team within 7 days of receiving the item to request a refund.
  2. Provide your order number, the reason for the return, photographic evidence and any relevant details.
  3. Our customer support team will review your request and provide further instructions.
  4. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  5. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

3. Non-Refundable Items:

Unfortunately, certain items are not eligible for refunds. These include:

  • Items that have been worn, washed, or altered.
  • Undergarments, swimwear, and accessories for hygiene reasons.
  • Items purchased during a promotional sale or clearance event.

4. Exchanges:

If you would like to exchange an item for a different size or color, please follow the refund process outlined above and indicate your preference for an exchange. We will do our best to accommodate your request, subject to availability.

5. Shipping Costs:

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Contact Us:

If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team vetemen.shopping@gmail.com or via our social media platforms. We are here to assist you and ensure your satisfaction.